At Road Falcon Courier Inc, we want you to be satisfied with every delivery. This policy explains when you are eligible for a refund and how refunds are processed.
1. Cancellations
- Cancelled before a driver is dispatched: 100% refund.
- Cancelled after dispatch but before pickup: refund minus a $15 dispatch fee.
- Cancelled after pickup: no refund, as the service is already in progress.
2. Eligible Refunds
- We fail to pick up your shipment at the scheduled time.
- A guaranteed delivery time is missed due to our fault (full or partial refund).
- You were charged in error or charged twice.
3. Non-Refundable Situations
- Delays caused by incorrect addresses, unavailable recipients, weather, or events beyond our control.
- Completed deliveries performed as booked.
- Waiting time and extra-stop charges that were incurred.
4. How to Request a Refund
Email azim.burondker81@gmail.com or call +1 (917) 774-7886 within 7 days of the service date with your name, order details and reason for the request. We review all requests within 2 business days.
5. Refund Processing
Approved refunds are issued to the original payment method through Stripe. Refunds usually appear on your statement within 5–10 business days, depending on your bank or card issuer.
6. Damaged or Lost Items
Claims for lost or damaged items are handled under the Liability and Claims sections of our Terms & Conditions.
7. Contact
Road Falcon Courier Inc, 107-56 Merrick Blvd, Jamaica, NY 11433.