Road Falcon Courier Inc ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website and courier services, and how we use and protect it.
1. Information We Collect
- Contact details: name, phone number, email address.
- Shipment details: pickup and delivery addresses, recipient names, package descriptions.
- Payment information: processed securely by our payment processor, Stripe. We do not store full card numbers.
- Technical data: IP address, browser type and pages visited.
2. How We Use Your Information
- To schedule, perform and confirm pickups and deliveries.
- To process payments, issue receipts and handle refunds.
- To communicate with you about orders and respond to inquiries.
- To prevent fraud and comply with legal obligations.
3. Payment Processing
Payments are processed by Stripe, Inc. Your payment data is handled under Stripe's Privacy Policy (stripe.com/privacy). Stripe is PCI-DSS Level 1 certified.
4. Sharing of Information
We do not sell your personal information. We share data only with drivers and service providers needed to complete your delivery, payment processors, and authorities when required by law.
5. Data Security & Retention
We use reasonable administrative and technical safeguards to protect your information and keep it only as long as needed for business, legal and accounting purposes.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. Residents of certain states may have additional rights under applicable law.
7. Cookies
Our website may use cookies to improve functionality and analyze traffic. You can disable cookies in your browser settings.
8. Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
9. Contact Us
Road Falcon Courier Inc, 107-56 Merrick Blvd, Jamaica, NY 11433. Phone: +1 (917) 774-7886. Email: azim.burondker81@gmail.com.